Sales & Service Manager - Sydney CBD

WHY JOIN ALO?

Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.

Objective

The Sales & Service Manager is a member of the store leadership team who deals with ALO’s business and guest experience strategy in the store. This individual is passionate about business targets, sales, guest experience, and elevating talent to meet ALO’s guiding principles. This role’s north star is pointed at ensuring that guest experience in the store is exceptional.

Sales & Service Leader

• Investigate and root cause sales opportunities, partnering with the General Manager to escalate process or system gaps

• Oversee the Sales & Service team to execute an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching

• Continue to build the client relationship daily with our customers

• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed

• Partner with the General Manager to build the Sales & Service strategy for the store and execute implementation with the Sales & Service team

Business Leader

• Represent the business in meetings and on conference calls, in partnership with General Manager

• Review, Monitor and partner with General Manager to manage the budget, reporting and other business data; including metrics (e.g. Expenses, Sell-Thru) and inform planning processes (e.g., quarterly business review and sales planning)

• Future planning workflow business needs to protect optimal performance

People Leader

• Ensure that the Sales, Service, and Community team exudes ALO's mission and guiding principles to effectively communicate to our visitors who we are, what we do and why we do what we do

• Leads a team through accountability, continuous coaching on a regular basis, development of talent, and elevating effective communication throughout the Operations and Visual team

• Establish internal & external pipeline through succession planning and recruitment strategy

• Writes an effective schedule that prioritizes the best business strategy, in partnership with the General Manager

Business Partner

• Oversees the execution of certain deliverables on the ALO Sales and Service Model , protecting operational efficiency

• Collaborates and implement General/Store Manager’s vision and work cross-functionally with business partners, as directed, to support all-level organizational goals

• Demonstrate an ability to navigate the organization with a balance of business need and brand culture

Sales & Service Manager Qualifications

• 3-5 years of retail or related industry leadership experience

• Working knowledge of MS Office (Word, Excel and Outlook)

• Extraordinary interpersonal and communication skills, both verbal and written

• Agile with the ability to handle multiple tasks in a changing environment

• Independent work ethic, time management skills, and personal accountability

• Requires constant movement in and around all areas of the store

• Aligns with and embodies ALO’s Guiding Principles

• Ability to lift, push, carry or otherwise move up to 10-15KG

• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder

• Ability to stand and move for an entire shift

JUST SOME OF THE PERKS

• A generous ALO team discount, plus a complimentary ALO Wellness Club membership, offering unlimited access to on‑demand yoga and fitness classes led by world‑class instructors

• Competitive salary, along with monthly store incentives that recognise performance, momentum, and shared wins as we grow together

• A quarterly clothing allowance to support all‑day movement

• Extensive career growth opportunities as ALO continues to expand across Australia

We’re passionate about connecting with driven and skilled individuals who are invested in their development. Together, we’ll continue to evolve our brand’s success while supporting the growth of your career.

To support the needs of the business and our teams, this role requires a flexible approach to availability, including working a rotating roster across peak trading periods and weekends.

We value diversity and inclusion and are proud to champion a culture where everyone feels valued, supported, and celebrated.

By applying for this role, you consent to us completing a VEVO check to verify your right to work in Australia where required.

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