Merchant Activation Specialist

🌍 About the team

At Alma, we believe that a great merchant partnership starts with a great onboarding experience. The Merchant Activation team is at the heart of this mission: we set merchants up for success and maximise TPV by delivering efficient, impactful, and tailored activation journeys.

To do so, the team focuses on three core objectives:

• Delivering high-impact onboarding  for Retail Networks, with tiering-based levels of service adapted to each merchant's profile

• Boosting activation at every stage  of the merchant partnership, through the most efficient operating model for each channel and merchant type

• Hitting and maintaining our activation KPIs  in terms of SLA, quality, and generated TPV

This is a team that moves fast, thinks big, and puts merchants first. If you thrive in a hands-on environment where your work has a direct and measurable impact, you're in the right place.

😀 Purpose of the job

Reporting to the Merchant Activation Manager, the Merchant Activation Specialist is responsible for:

• Deploying Retail Networks through efficient project management and impactful retail training for small to mid-market accounts in France, Italy, and/or Spain

• Identifying training needs and developing tailored training plans in collaboration with brands

• Being the voice of in-store staff within Alma, gathering product feedback and verbatim from end users (a true goldmine of insights!)

• Continuously enhancing training programs, exploring new formats, and staying ahead of the curve

💡 Skills & Knowledge

• 2 to 3 years of experience in account onboarding, retail, or account management in a fast-paced environment

• Fluent in French, English, Italian, and/or Spanish

• Excellent verbal and written communication skills, with a strong client-facing posture

• Highly organized, detail-obsessed, and operationally excellent

• Strong interpersonal skills: empathetic, curious, pedagogical, and user-oriented

• Humble, action-driven, and comfortable working cross-functionally

🚀 Recruitment Process

• Talent Acquisition interview

• Case study

• Hiring Manager interview

• Team fit