Finance Operations Excellence Manager

About Agoda

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.

No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.

The Opportunity

Are you an experienced finance transformation and continuous improvement professional who enjoys solving complex operational problems and delivering measurable results?

Agoda’s Finance Operations Excellence team is looking for a Manager to lead finance and accounting process-improvement initiatives across our global operations. The role will focus on analyzing existing processes, identifying root causes, redesigning workflows, strengthening controls, and implementing sustainable improvements across areas such as Accounts Payable (PTP), Accounts Receivable (OTC), General Ledger (RTR), payments, reconciliations, and financial close.

You will own improvement initiatives from problem definition through implementation and stabilization. The ideal candidate combines strong finance-process knowledge with advanced Lean Six Sigma skills, structured problem-solving, data analysis, project ownership, and the ability to communicate recommendations clearly to finance and non-finance stakeholders.

Key Responsibilities

• Finance and Accounting Process Improvement

• Lead end-to-end improvement initiatives across AP, AR, GL, payments, reconciliations, and financial close.

• Conduct process mapping, value-stream mapping, Kaizens, and future-state design using Lean Six Sigma methodologies.

• Identify waste, bottlenecks, rework, process variation, and control gaps, and implement measurable improvements.

• Data Analysis and Reporting

• Analyze finance and operational data to identify trends, exceptions, root causes, and improvement opportunities.

• Develop KPIs, dashboards, and reports to monitor process performance, quality, cycle times, and control effectiveness.

• Translate findings into clear recommendations and prioritized action plans.

• Project Ownership and Implementation

• Own projects from problem definition and analysis through implementation, stabilization, and benefits tracking.

• Lead cross-functional teams across Finance, Technology, Operations, and business functions.

• Manage project plans, risks, dependencies, stakeholder alignment, testing, training, and rollout.

• Documentation and Knowledge Transfer

• Create and maintain process maps, SOPs, work instructions, and control documentation.

• Use BPMN standards where relevant and support training and knowledge transfer to operational teams.

• Ensure improvements are embedded into standard processes and governance routines.

• Quality & Controls:

• Identify and support the implementation of internal controls and quality assurance measures to mitigate risks and ensure compliance.

What You’ll Need to Succeed

Technical & Functional Skills

• Experience with BPMN-compliant process mapping, process reengineering, and Lean Six Sigma methodologies

• Solid understanding of finance operations processes (OTC, PTP and RTR). Experience with these processes as a user is a plus.

• Strong analytical skills; ability to work with large datasets, perform detailed root cause analysis using Fishbone/5 Whys, and generate actionable insights and improvement plans.

• Familiarity with finance systems (SAP, Oracle, etc.) and automation tools (Macros, RPA, Alteryx, UiPath, etc.) is highly desirable.

• Proficiency in Excel and data visualization tools (e.g., Power BI, Tableau).

Behavioral Attributes

• Structured problem-solving: Breaks complex problems into clear hypotheses, analyses, decisions, and actions.

• Process-improvement mindset: Consistently looks for opportunities to reduce waste, variation, rework, and operational risk.

• Excellent communication, articulation and interpersonal skills : able to influence and collaborate with stakeholders at all levels.

• Attention to detail: Maintains high standards for accounting accuracy, controls, documentation, and quality.

• Strong ownership: Self-starter with the ability to manage multiple priorities in a fast-paced environment.

• Adaptability: Adaptable, resilient, and comfortable with ambiguity and change.

Qualifications

• Bachelor’s or Master’s degree in Finance, Accounting, Business, Engineering, Operations, or a related field.

• Lean Six Sigma Green Belt certification or higher is mandatory.

• At least 6 years of relevant experience in finance transformation, finance operations excellence, continuous improvement, or finance and accounting process improvement.

• Strong practical experience applying Lean Six Sigma methodologies, including DMAIC, process mapping, value-stream mapping, Kaizen, and structured root-cause analysis.

• Experience in a tech or e-commerce environment is an advantage.

• Professional certifications (CA, PMP, CPA, etc.) are a plus.

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Discover more about working at Agoda

• Agoda Careers  https://careersatagoda.com

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• LinkedIn  https://www.linkedin.com/company/agoda

• YouTube  https://www.youtube.com/agodalife

Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

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Disclaimer

We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.