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Partner with our West Coast based Experience Manager on cross-functional initiatives, including working with the Digital team on AI-driven scheduling optimization and coverage forecasting.
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Daily scheduling support and management; handling sick call outs and ASAP requests from our Charter team
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Support Experience Manager in building monthly schedules and optimizing coverage
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Support with recruitment for East coast based Experience Leads.
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Take on ad hoc projects and strategic initiatives as Aero scales its East Coast presence.
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Serve as the primary Aero representative for departures and arrivals at TEB and HPN - the face guests see first and last on every journey.
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Perform all duties of a trained Ground Support Coordinator (GSC) and screener per Aero standards and DOT requirements.
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Greet, escort, and support VIP guests throughout the full departure and arrival experience, proactively resolving issues.
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Represent the Aero brand with professionalism and poise in uniform and in every interaction.
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Build genuine, lasting relationships with Aero's most valuable guests through consistent, personalized presence on the ground.
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Communicate real-time operational updates and guest feedback to internal teams.
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Experience working in guest-facing roles (private aviation or luxury hospitality preferred)
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As this is a (DOT) safety-sensitive position as defined in 14 CFR part 120[1]: All prospective employees are subject to pre-employment testing and random testing throughout employment for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids, and Phencyclidine (PCP)
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Able to meet the physical requirements of the role: working on your feet for at least 8 hours; walking at a fast pace; moving, pulling, carrying, or lift at least 50 lbs; occasionally kneeling, bending, carrying, and assisting around the aircraft
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Excellent communication skills
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Flexibility and willingness to work a schedule that includes early mornings, nights, weekends and holidays
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Able to commute to/from TEB and HPN airports
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Must have a valid driver’s license and vehicle