Vendor Relations Manager

Vendor Management:

• Portfolio Management:  Effectively manage a diverse vendor portfolio, inclusive of EMEA Merchandises and Gift Cards partners, spanning varying countries, technologies, and business sizes.

• Relationship Development:  Develop and maintain positive relationships with vendors, addressing any operational issues promptly.

• Payment:  Collaborate with Finance to ensure payment to vendors are accurate and done within a timely matter to ensure continuous operations.

• Contract Compliance:  Ensure alignment and adherence of vendor contracts with evolving business needs, contracted commitments, operational objectives, and industry standards.

• Initiative Management:  Manage initiatives including efficiency improvements, escalations, performance metrics, growth opportunities, platform changes or promotion opportunities.

• Contract Negotiation: Manage contract negotiations and renewals, ensuring favourable terms for Achievers.

Performance Monitoring and Data Analysis:

• Performance Tracking : Regularly track and report on vendor performance metrics against commits, benchmarks, and goals for leadership and other key stakeholders. Support the development and implementation of vendor performance improvement plans.

• Data Analysis:  Effectively leverage data tools and reporting to analyze, interpret, and deliver key details to stakeholders.

• Margin Optimization : Identify opportunities for margin improvements and optimize product pricing and margin via negotiations.

• Issue Resolution : Identify performance issues, analyze opportunities, and collaborate with vendors to implement corrective actions efficiently.

Strategic Product Selection:

• Product Selection:  Collaborate with Merchandising to monitor product popularity and performance metrics. Identify top-performing products to guide product selection and ensure a competitive and appealing product catalog.

• Product Expansion:  Work closely with vendors to introduce new and trending products, ensuring timely availability and alignment with market demands.

Cross-Functional Collaboration:

• Stakeholder Engagement:  Partner, collaborate, and communicate across cross-departmental stakeholders to manage needs, ensure alignment, and set up teams for success.

• Cross-Functional Collaboration:  Cultivate strong partnerships with teams including Fulfillment, Promotions, Merchandising, Vendor Partnerships, Customer Success, Finance, Support Operations, Legal, and Development teams to ensure cohesive vendor operations.

• Customer Mindset:  Lead with a solution-oriented customer mindset to capture, action, and effectively support customer needs and/or requests to enhance their experience.

• Product Innovation:  Identify and surface unique product or operational opportunities available via vendors with Product, Development, or Marketplace teams.
• 3 to 5 years of Vendor Management/eCommerce experience

• Experience with tracking vendor performance against KPIs

• Ability to effectively negotiate with key stakeholders and vendors.

• Excellent communication and relationship management skills.

• Excellent analytical skills to solve ambiguous problems and develop insights from large data sets

• Self-starter; acts with a sense of urgency, proven results and solution-oriented

• Evidence of effective time management and prioritization against business needs

• Proficiency with CRMs such as Salesforce an asset

• Experience with using analytical tools (i.e., Microsoft Excel, Tableau) an asset.

• Bachelor’s degree preferred

• Fluency in Spanish an asset