Manager, Performance Intelligence

Performance Leadership & Planning

• Own Marketplace performance priorities and routines, connecting operating drivers, the financial outlook and action.

• Define KPIs, targets and benchmarks; govern progress against agreed customer, commercial and operating outcomes.

• Synthesize financial, customer and operational evidence into clear implications, recommendations, decisions and owners.

• Own the Marketplace performance storyline for operating reviews, including risks, outlook, actions and follow-through.

• Distinguish temporary variance from structural change and surface emerging gaps before they become material issues.

• Interpret global member, redemption and market trends; identify implications for priorities and catalogue strategy.

Strategic Analysis & Intelligence

• Lead cross-functional, commercially material/ambiguous analyses, and build models where no established method exists.

• Use SQL, BI and quantitative methods to investigate performance, test assumptions and review logic, code and methods.

• Evaluate customer, member, vendor, product and operating trade-offs, using FP&A input where financial insight required.

• Apply eCommerce, incentives, analytics and technology research to identify gaps, emerging risks, and opportunities.

• Develop concise, decision-ready presentations for opportunities, risks and investments using validated evidence/models.

Analytics Strategy & Scale

• Own analytics intake/Service Desk governance; prioritization, capacity, standards and the Marketplace analytics roadmap.

• Define data and technology needs with BI, IT and Product Analytics; strengthen access, quality, definitions, documentation.

• Clarify feature instrumentation, analytical ownership and outcome measurement with Product Analytics and ProDev.

• Prioritize automation, reusable products and self-service capabilities that reduce recurring effort, increase analytical reach.

• Build metric literacy, drive use of analytical products and measure timeliness, reusability, decision influence and impact.

• Ensure analytical practices meet applicable data-access, privacy and governance requirements.

• Govern material analytics initiatives from problem definition through delivery, adoption and outcome assessment.

Performance Improvement & Partnership

• Translate recurring issues and findings into clearly owned opportunities based on value, risk, effort and urgency.

• Define intended outcomes, align accountable owners and ensure implemented actions are measured/reflected in priorities.

• Align financial priorities, inputs and timing with the Finance Manager while preserving FP&A governance and sign-off.

• Advise Marketplace and cross-functional leaders on performance drivers, trade-offs, interventions and required decisions.

• Resolve competing priorities, dependencies, risks and cross-functional delivery barriers.

Team Leadership

• Lead, coach and develop operational analytics talent, embedded FP&A analytics, and improvement partners.

• Delegate by expertise and priority, protect specialist capacity and make trade-offs visible to stakeholders.

• Hold the team accountable for timely, accurate, reproducible and decision-useful work with measurable impact.

• Establish strong practices for documentation, analytical review, knowledge sharing, development and succession.

• Create an inclusive, curious and outcome-focused culture that encourages constructive challenge, innovation, learning.
• 7+ years of experience in commercial analytics, business performance, eCommerce, retail, or related environment.

• Bachelor’s degree in a quantitative, business or related field, or equivalent practical experience.

• Experience in rewards, recognition, loyalty, incentives, marketplaces or global catalogue environments an asset.

• Experience leading analysts/cross-disciplinary teams, including coaching, performance management and development.

• Demonstrated ability to structure and execute complex analysis where the question, data or methodology is unclear.

• Strong SQL and BI fluency, with experience interrogating complex datasets and reviewing analytical logic and methods.

• Familiarity with tools such as Tableau, Power BI, Salesforce, Amplitude, R, Python or Microsoft Power Platform.

• Experience with statistical methods, predictive modelling, experimentation or AI-enabled analytics and automation.

• Strong financial/commercial fluency, including ability to connect customer and operating behaviour to business decisions.

• Experience defining KPI frameworks, analytical standards, data needs and scalable reporting/self-service capabilities.

• Excellent written, verbal and presentation skills, with experience advising senior executives and responding to challenge.

• Proven ability to influence across Finance, Product, Engineering, BI, Customer Success and Operations.

• Independent, practical and solution-oriented judgement, with ability to balance analytical depth, pace and business value.
• The build of one trusted Marketplace performance story connecting operating drivers, financial outcomes and action.

• Emerging risks and opportunities are identified early, with evidence-based guidance on where intervention will yield value.

• Executive audiences receive concise, credible and decision-ready presentations that withstand challenge.

• Performance measures, analytical products and reporting routines are trusted, understood and consistently used.

• More demand is met through reusable models, automation and self-service rather than repeated manual analysis.

• Improvement priorities have clear owners, intended outcomes and measured business impact.

• The team delivers timely, high-quality work while increasing analytical maturity and capacity across Marketplace.