Applications are closed for this role. It was originally posted 2026-07-29. It’s no longer accepting applicants — see roles Accor is still hiring for →, or browse the live openings below.
About this role
- Handle reservation requests via phone, email, messaging, and digital channels, providing clear information about rooms, rates, promotions, services, and policies.
- Register, modify, and confirm reservations in the system.
- Manage daily availability, preventing overbooking and inventory errors.
- Track payments, deposits, guarantees, refunds, and cancellations.
- Coordinate arrivals, special requests, and guest preferences with reception and other operational areas.
- Promote direct sales and additional services.
- Verify rates, restrictions, closing times, and current promotions across all channels.
- Follow up on pending quotes until they are closed or canceled.
- Review and respond to reservation-related questions or issues before arrival.
- Assist with occupancy reports, pick-up times, cancellations, and basic forecasts.
- Languages: Fluent in spoken and written English.
- Communication skills: Excellent verbal and written communication skills for customer service, sales follow-up, and resolving inquiries via phone, email, or booking platforms.
- Sales skills: Focus on sales, upselling, and cross-selling, aiming to maximize occupancy, average daily rate, and sales of additional services such as transportation, meals, activities, upgrades, or packages.
- Digital proficiency: Proficient in PMS, OTA extranets, email, Microsoft Office Suite, and reservation tracking tools.
- Organization and attention to detail: Accurate control of availability, rates, policies, deposits, dates, special requests, and documentation for each reservation.
- Problem-solving skills: Ability to handle changes, cancellations, overbooking, data entry errors, special requests, and complaints quickly and effectively.
This is an exciting position within Ennismore’s growing portfolio of all-inclusive brands and will play a key role in launching two new brands with refreshed brand identities to the market in 2026.
Park Royal is a beloved vacation name in Mexico, and this role presents an opportunity to build on that success while evolving the brand to carve out a unique position in a popular all-inclusive market.
Rixos is a successful brand already established across the Middle East and Europe, and this is an important milestone in the brand’s global expansion.