About this role
Are you ready to make an impact? West Monroe is currently seeking a Senior Manager to join our Operations Excellence practice within our Enterprise Strategy & Execution (ES&E) discipline.
This person will bring expertise supporting clients through large-scale transformation initiatives to ensure value capture and adoption of transformation efforts by establishing a central transformation office with distinct functions to drive delivery orchestration, change management, enterprise architecture, vendor management, and value realization.
ES&E consultants deliver comprehensive solutions that transform operations through strategic sourcing, effective transformation management, and optimizing people, process, and technology. Candidates should also have experience in helping to develop and/or enhance supporting methodologies and tools, as well as integrating these with other consulting solutions (e.g., technology and vertical practices).
What you’ll do:
• Conduct transformation readiness assessments, advise on current state and ideal state of existing transformation offices, and stand-up transformation offices to execute and sustain change.
• Serve as a delivery leader on engagements of moderate to high complexity and scale, communicating with client sponsors directly without oversight, and exemplifying engagement management, client relationship, client satisfaction, risk management, and delivery team management skills.
• Oversee engagement scope, budget, deliverables, profitability, work management and reporting, change management, vendor management, and team development.
• Partner with discipline leadership to drive firm direction and strategy for functional area.
• Collaborate with industry practice leaders to develop tailored go-to-market approaches.
• Remain up to date on relevant technology, build methodologies, and oversee quality assurance and toolsets used within the practice.
• Position self as a ‘go-to’ for farming and/or business development opportunities by partnering with other West Monroe practices to cross-sell capabilities to our clients, originating multiple projects, leading complex pursuits, and identifying competitive threats or market trends that require preparation.
• Develop SOWs and pricing tools to ensure projects are profitable, scope is feasible, and the project poses no reputational risk to the firm.
• Author white papers and deliver presentations (internal and external) on innovations, best practices, and methodologies. Gain visibility and build West Monroe brand through interviews, writing articles, and/or providing quotes for trade journals.
• Lead and mentor Managers, Senior Consultants, and Consultants day-to-day in personifying West Monroe values with clients, on project teams, and within individual relationships.
• Leverage AI tools to accelerate analysis, synthesize complex information, and support data-driven recommendations for clients, exercising around sound judgment in evaluating outputs.
• Apply AI technologies (e.g., generative AI, automation tools, data models) to enhance insights, improve delivery efficiency, and elevate the quality of client outcomes.
• Career Advisor for at least two Consultants – actively participating in the performance expectation and management process.
• Actively engage in recruiting, interviewing, and selecting campus and experienced new hire consultants.
What you’ll bring:
• Bachelor’s degree or equivalent experience required.
• 8+ years of experience in various aspects of program/portfolio management, transformation office (TO), and project management office (PMO) operations; at least 2-years in a business or technology consulting environment.
• People management experience, and a passion for developing and coaching more junior team members.
• Clear understanding and experience in program and portfolio governance approaches (including but not limited to PMI, waterfall, iterative, Agile, Scrum, and SAFe).
• Experience leveraging program and portfolio management tools such as MS Project, Planview, Clarity, and Smartsheet.
• Expert program manager with extensive experience managing multiple projects including developing work plans, project scopes, pricing estimates, budget management, issue and risk management, and presenting deliverables.
• Business development experience including farming leads and assisting in managing the sales process – pursuit strategy, client development cycle and tools, proposal development, fee and profitability planning, and contract management.
• Highly experienced in developing work plans, project scopes, pricing estimates, and presentations to assist in selling work to clients.
• Experience integrating AI tools (e.g., ChatGPT) into day-to-day workflows to enhance productivity and insight generation, coupled with strong critical thinking to assess accuracy, mitigate bias, and ensure high-quality outputs.
• Exceptional written and verbal communication skills including the ability to create impactful and concise executive stakeholder-ready deliverables, and polished client-facing oral communication skills.
• Strong data visualization and analysis skills; comfortable using tools like Excel to analyze data and present key insights in a compelling way.
• Highly proficient in Microsoft Office Suite (Excel, PowerPoint, Word).
• Demonstrated success within one or more of West Monroe’s core industries including Consumer & Industrial Products, Healthcare (payer/provider), Life Sciences, High Tech & Software, Utilities, Insurance, Banking, and/or Private Equity.
• Ability to work permanently in the United States without sponsorship.
• A commitment to inclusion and diversity, and openness to new ideas and perspectives.
• Ability to travel up to 50%.
West Monroe’s Operations Excellence practice is focused on driving value from strategy through execution—not merely pointing to best practices and standards. We enable clients to realize the enduring benefits of IT, business, process, and organizational optimization by delivering real, sustainable adoption. Our solutions focus on value creation through the lenses of people, process, and technology across functional transformation and related platforms, productivity, and transformation enablement. Each consultant within our Operations Excellence practice is aligned to one of four focus areas including Enterprise Strategy & Execution, Financial Management, Market Research & Insights, and Productivity. Based on pay transparency guidelines, the salary range for this role can vary based on your proximity to one of our West Monroe offices (see table below). Information on our competitive total rewards package, including our bonus structure and benefits is here . Individual salaries are determined by evaluating a variety of factors including geography, experience, skills, education, and internal equity.
Employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan, purchase shares from our employee stock ownership program and be eligible to receive annual bonuses. Employees will also receive unlimited flexible time off and ten paid holidays throughout the calendar year. Eligibility for ten weeks of paid parental leave will also be available upon hire date. Seattle or Washington, D.C. $194,100 — $228,400 USD Los Angeles $203,400 — $239,300 USD New York City or San Francisco $212,600 — $250,100 USD A location not listed above $184,900 — $217,500 USD
Other consultancies talk at you.
At West Monroe, we work with you.
We’re a global business and technology consulting firm passionate about creating measurable value for our clients, delivering real-world solutions.
The combination of business and technology is not new, but how we bring them together is unique. We’re fluent in both. We know that technology alone is not the answer, but how we apply it is. We rely on data to constantly adapt and solve new challenges. Actions that work today with outcomes that generate value for years to come.
At West Monroe, we zero in on the heart of the opportunity, getting to results faster and preparing people for what’s next.
You’ll feel the difference in how we work. We show up personally. We’re right there in the room with you, co-creating through the challenges. With West Monroe, collaboration isn’t a lofty promise, but a daily action. We work together with you to turn vision into clear action with lasting impact.
West Monroe is an Equal Employment Opportunity Employer
We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law. To learn more about diversity, equity and inclusion at West Monroe, visit www.westmonroe.com/inclusion . If you require a reasonable accommodation to participate in our recruiting process, please inquire by sending an email to [email protected] .
Please review our current policy regarding use of generative artificial intelligence during the application process .
If you are based in California, we encourage you to read West Monroe’s Notice at Collection for California residents, provided pursuant to the California Consumer Privacy Act (CCPA) and linked here .
This person will bring expertise supporting clients through large-scale transformation initiatives to ensure value capture and adoption of transformation efforts by establishing a central transformation office with distinct functions to drive delivery orchestration, change management, enterprise architecture, vendor management, and value realization.
ES&E consultants deliver comprehensive solutions that transform operations through strategic sourcing, effective transformation management, and optimizing people, process, and technology. Candidates should also have experience in helping to develop and/or enhance supporting methodologies and tools, as well as integrating these with other consulting solutions (e.g., technology and vertical practices).
What you’ll do:
• Conduct transformation readiness assessments, advise on current state and ideal state of existing transformation offices, and stand-up transformation offices to execute and sustain change.
• Serve as a delivery leader on engagements of moderate to high complexity and scale, communicating with client sponsors directly without oversight, and exemplifying engagement management, client relationship, client satisfaction, risk management, and delivery team management skills.
• Oversee engagement scope, budget, deliverables, profitability, work management and reporting, change management, vendor management, and team development.
• Partner with discipline leadership to drive firm direction and strategy for functional area.
• Collaborate with industry practice leaders to develop tailored go-to-market approaches.
• Remain up to date on relevant technology, build methodologies, and oversee quality assurance and toolsets used within the practice.
• Position self as a ‘go-to’ for farming and/or business development opportunities by partnering with other West Monroe practices to cross-sell capabilities to our clients, originating multiple projects, leading complex pursuits, and identifying competitive threats or market trends that require preparation.
• Develop SOWs and pricing tools to ensure projects are profitable, scope is feasible, and the project poses no reputational risk to the firm.
• Author white papers and deliver presentations (internal and external) on innovations, best practices, and methodologies. Gain visibility and build West Monroe brand through interviews, writing articles, and/or providing quotes for trade journals.
• Lead and mentor Managers, Senior Consultants, and Consultants day-to-day in personifying West Monroe values with clients, on project teams, and within individual relationships.
• Leverage AI tools to accelerate analysis, synthesize complex information, and support data-driven recommendations for clients, exercising around sound judgment in evaluating outputs.
• Apply AI technologies (e.g., generative AI, automation tools, data models) to enhance insights, improve delivery efficiency, and elevate the quality of client outcomes.
• Career Advisor for at least two Consultants – actively participating in the performance expectation and management process.
• Actively engage in recruiting, interviewing, and selecting campus and experienced new hire consultants.
What you’ll bring:
• Bachelor’s degree or equivalent experience required.
• 8+ years of experience in various aspects of program/portfolio management, transformation office (TO), and project management office (PMO) operations; at least 2-years in a business or technology consulting environment.
• People management experience, and a passion for developing and coaching more junior team members.
• Clear understanding and experience in program and portfolio governance approaches (including but not limited to PMI, waterfall, iterative, Agile, Scrum, and SAFe).
• Experience leveraging program and portfolio management tools such as MS Project, Planview, Clarity, and Smartsheet.
• Expert program manager with extensive experience managing multiple projects including developing work plans, project scopes, pricing estimates, budget management, issue and risk management, and presenting deliverables.
• Business development experience including farming leads and assisting in managing the sales process – pursuit strategy, client development cycle and tools, proposal development, fee and profitability planning, and contract management.
• Highly experienced in developing work plans, project scopes, pricing estimates, and presentations to assist in selling work to clients.
• Experience integrating AI tools (e.g., ChatGPT) into day-to-day workflows to enhance productivity and insight generation, coupled with strong critical thinking to assess accuracy, mitigate bias, and ensure high-quality outputs.
• Exceptional written and verbal communication skills including the ability to create impactful and concise executive stakeholder-ready deliverables, and polished client-facing oral communication skills.
• Strong data visualization and analysis skills; comfortable using tools like Excel to analyze data and present key insights in a compelling way.
• Highly proficient in Microsoft Office Suite (Excel, PowerPoint, Word).
• Demonstrated success within one or more of West Monroe’s core industries including Consumer & Industrial Products, Healthcare (payer/provider), Life Sciences, High Tech & Software, Utilities, Insurance, Banking, and/or Private Equity.
• Ability to work permanently in the United States without sponsorship.
• A commitment to inclusion and diversity, and openness to new ideas and perspectives.
• Ability to travel up to 50%.
West Monroe’s Operations Excellence practice is focused on driving value from strategy through execution—not merely pointing to best practices and standards. We enable clients to realize the enduring benefits of IT, business, process, and organizational optimization by delivering real, sustainable adoption. Our solutions focus on value creation through the lenses of people, process, and technology across functional transformation and related platforms, productivity, and transformation enablement. Each consultant within our Operations Excellence practice is aligned to one of four focus areas including Enterprise Strategy & Execution, Financial Management, Market Research & Insights, and Productivity. Based on pay transparency guidelines, the salary range for this role can vary based on your proximity to one of our West Monroe offices (see table below). Information on our competitive total rewards package, including our bonus structure and benefits is here . Individual salaries are determined by evaluating a variety of factors including geography, experience, skills, education, and internal equity.
Employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan, purchase shares from our employee stock ownership program and be eligible to receive annual bonuses. Employees will also receive unlimited flexible time off and ten paid holidays throughout the calendar year. Eligibility for ten weeks of paid parental leave will also be available upon hire date. Seattle or Washington, D.C. $194,100 — $228,400 USD Los Angeles $203,400 — $239,300 USD New York City or San Francisco $212,600 — $250,100 USD A location not listed above $184,900 — $217,500 USD
Other consultancies talk at you.
At West Monroe, we work with you.
We’re a global business and technology consulting firm passionate about creating measurable value for our clients, delivering real-world solutions.
The combination of business and technology is not new, but how we bring them together is unique. We’re fluent in both. We know that technology alone is not the answer, but how we apply it is. We rely on data to constantly adapt and solve new challenges. Actions that work today with outcomes that generate value for years to come.
At West Monroe, we zero in on the heart of the opportunity, getting to results faster and preparing people for what’s next.
You’ll feel the difference in how we work. We show up personally. We’re right there in the room with you, co-creating through the challenges. With West Monroe, collaboration isn’t a lofty promise, but a daily action. We work together with you to turn vision into clear action with lasting impact.
West Monroe is an Equal Employment Opportunity Employer
We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law. To learn more about diversity, equity and inclusion at West Monroe, visit www.westmonroe.com/inclusion . If you require a reasonable accommodation to participate in our recruiting process, please inquire by sending an email to [email protected] .
Please review our current policy regarding use of generative artificial intelligence during the application process .
If you are based in California, we encourage you to read West Monroe’s Notice at Collection for California residents, provided pursuant to the California Consumer Privacy Act (CCPA) and linked here .
About West Monroe Partners
West Monroe Partners is hiring for the senior manager, transformation office advisory role. NewJob aggregates active openings directly from West Monroe Partners's applicant tracking system, so this listing is current.
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