AI Product Adoption Engineer

• Owning AI adoption across our global customer base. • Defining, executing, and continuously improving adoption approaches based on what works in real customer environments. • Acting as a go-to resource for customers and internal teams when AI needs to be explained, implemented, or unblocked. • Clearly articulating WalkMe’s AI strategy, product value, and differentiation internally and externally. • Serving as a trusted, highly credible product expert to help internal teams and customers move confidently from experimentation to production usage. • Building and maintaining a real-world AI use case library grounded in customer problems, solutions, and outcomes. • Applying strong discovery skills to understand customer challenges, diagnose root causes, and map them to WalkMe’s AI capabilities. • Partnering closely with Product Managers to surface gaps, opportunities, and required improvements. • Bringing structured feedback and market intelligence from the field to help shape the AI roadmap. • Staying deeply connected to Engineering and Product to understand WalkMe’s technical strengths, constraints, and evolution.
• 3+ years of experience in customer-facing, execution-heavy roles such as Sales Engineering, Solutions Architecture, Professional Services, or Customer Success. • Proven experience working directly with customers to implement and adopt complex products. • Strong technical aptitude and comfort working with AI-powered products. • A highly customer-centric mindset and willingness to roll up your sleeves and stay engaged until things actually work. • Excellent presentation and communication skills, with the ability to explain complex concepts clearly and practically. • Native-level English. • Curiosity, adaptability, and enthusiasm for driving AI adoption at scale. • Ability to work independently, learn quickly, and thrive in a fast-paced, global, agile environment.