About this role
Agency Notice: We are not currently working with recruiting agencies for this role. Please do not contact Vizcom employees regarding this position. Any resumes submitted without a prior agreement will be considered unsolicited.
About Vizcom
Vizcom is a visual creation platform that combines modern web tooling with AI-powered workflows. Our stack includes React/TypeScript frontend, Node/Koa + PostGraphile API services, PostgreSQL, Redis, BullMQ queues, and Kubernetes-based production infrastructure.
We’re hiring a senior owner of stability and infrastructure to ensure the platform is reliable, fast, and resilient as we scale.
Role Mission
Own service reliability end-to-end: prevent incidents, reduce blast radius when failures happen, and lead fast, high-quality recovery when production degrades.
This is a hands-on technical leadership role with authority to set reliability standards and enforce production guardrails.
Compensation
$200,000 – $250,000 base salary + meaningful equity
What You’ll Own
- Reliability bar: Set and enforce SLIs/SLOs/error budgets for critical user flows.
- Production architecture resilience: Drive failure isolation across API, workers, queues, and dependencies so one subsystem cannot take down core access.
- Kubernetes runtime reliability: Define probe contracts, rollout/rollback standards, graceful shutdown behavior, scaling/resource policies, and startup safety.
- Queue + job safety (BullMQ/Redis): Own poison pill containment and workload isolation.
- Incident command quality: Lead Sev1/Sev2 response end-to-end (containment, communications, technical direction, RCA, corrective action execution).
- Reliability operating system: Own observability quality (signals over noise), on-call effectiveness, runbooks, and postmortem discipline.
- Release safety authority: Gate risky deploys and enforce reliability guardrails when production health is at risk.
Traits We’re Looking For
- Calm, structured incident commander under pressure.
- Thinks in failure modes and blast radius by default.
- Pragmatic: can stabilize quickly, then implement durable fixes.
- High ownership and strong written communication.
FIRST 90 DAYS
- Establish baseline reliability metrics and identify top platform risks.
- Tighten incident response mechanics (roles, comms cadence, runbooks, status updates).
- Deliver high-impact hardening fixes across probes/startup paths/queue safety.
- Publish a prioritized 6–12 month reliability roadmap with clear ownership and milestones.
If possible please include one incident you personally led and send to [email protected] :
1) what failed,
2) how you contained it,
3) what permanent fixes you shipped, and measured.
About Vizcom
Vizcom is a visual creation platform that combines modern web tooling with AI-powered workflows. Our stack includes React/TypeScript frontend, Node/Koa + PostGraphile API services, PostgreSQL, Redis, BullMQ queues, and Kubernetes-based production infrastructure.
We’re hiring a senior owner of stability and infrastructure to ensure the platform is reliable, fast, and resilient as we scale.
Role Mission
Own service reliability end-to-end: prevent incidents, reduce blast radius when failures happen, and lead fast, high-quality recovery when production degrades.
This is a hands-on technical leadership role with authority to set reliability standards and enforce production guardrails.
Compensation
$200,000 – $250,000 base salary + meaningful equity
What You’ll Own
- Reliability bar: Set and enforce SLIs/SLOs/error budgets for critical user flows.
- Production architecture resilience: Drive failure isolation across API, workers, queues, and dependencies so one subsystem cannot take down core access.
- Kubernetes runtime reliability: Define probe contracts, rollout/rollback standards, graceful shutdown behavior, scaling/resource policies, and startup safety.
- Queue + job safety (BullMQ/Redis): Own poison pill containment and workload isolation.
- Incident command quality: Lead Sev1/Sev2 response end-to-end (containment, communications, technical direction, RCA, corrective action execution).
- Reliability operating system: Own observability quality (signals over noise), on-call effectiveness, runbooks, and postmortem discipline.
- Release safety authority: Gate risky deploys and enforce reliability guardrails when production health is at risk.
Traits We’re Looking For
- Calm, structured incident commander under pressure.
- Thinks in failure modes and blast radius by default.
- Pragmatic: can stabilize quickly, then implement durable fixes.
- High ownership and strong written communication.
FIRST 90 DAYS
- Establish baseline reliability metrics and identify top platform risks.
- Tighten incident response mechanics (roles, comms cadence, runbooks, status updates).
- Deliver high-impact hardening fixes across probes/startup paths/queue safety.
- Publish a prioritized 6–12 month reliability roadmap with clear ownership and milestones.
If possible please include one incident you personally led and send to [email protected] :
1) what failed,
2) how you contained it,
3) what permanent fixes you shipped, and measured.
Tech stack
ReactTypeScriptPostgreSQLRedisKubernetes
About Vizcom Technologies
Vizcom Technologies is hiring for the senior platform & reliability engineer role. NewJob aggregates active openings directly from Vizcom Technologies's applicant tracking system, so this listing is current.
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