About this role
Position Overview
The Personal Lines Manager is a newly created role designed to scale and optimize the operational execution of the Personal Lines business unit. This position serves as the operational backbone of the team, owning day-to-day service delivery and supporting the Personal Lines team where needed.
This role is ideal for a strong operational leader who thrives in translating strategy into execution, ensuring consistency, accountability, and an elevated client experience across the Personal Lines division.
Key Responsibilities
1. Day-to-Day Team Leadership & Execution
•
Serve as the primary point of contact for Personal Lines service staff and support teams
•
Assign, prioritize, and monitor workloads to ensure efficiency and balance
•
Ensure service standards, response times, and internal SLAs are consistently met
•
Support onboarding, training, and ongoing performance expectations for team members
•
Provide guidance and real-time problem-solving to keep operations running smoothly
2. Service Delivery Oversight & Client Experience
•
Oversee the quality, consistency, and timeliness of client servicing, with sensitivity to HNW/UHNW client expectations
•
Step in to manage escalations or complex service issues as needed
•
Ensure white-glove service standards are upheld across all client touchpoints
•
Coordinate proactively with internal teams to deliver timely, seamless client service
3. Process, Systems & Documentation
•
Own, document, and maintain standard operating procedures (SOPs) for Personal Lines operations
•
Ensure processes are followed consistently and refined as the business evolves
•
Identify opportunities for efficiency through process improvement, automation, or outsourcing
•
Partner with leadership on system enhancements and operational improvements
4. Internal & Cross-Functional Coordination
•
Act as the operational liaison
•
Ensure clean handoffs, clear expectations, and defined accountability across all stakeholders
5. Leadership Enablement (Core Function of the Role)
•
Absorb operational decision-making that does not require executive involvement
•
Ownership of daily task management, internal follow up, routine service escalations
Required Qualifications:
• Active Property & Casualty insurance license
• Experience working with HNW/UHNW client segments preferred, not required
• High attention to detail with the ability to see the big picture
• Confident, independent decision-maker
• Ability to remain organized and proactive under pressure
• Prior team lead or management experience
• Familiarity with process improvement, SOP development, and service optimization
The Personal Lines Manager is a newly created role designed to scale and optimize the operational execution of the Personal Lines business unit. This position serves as the operational backbone of the team, owning day-to-day service delivery and supporting the Personal Lines team where needed.
This role is ideal for a strong operational leader who thrives in translating strategy into execution, ensuring consistency, accountability, and an elevated client experience across the Personal Lines division.
Key Responsibilities
1. Day-to-Day Team Leadership & Execution
•
Serve as the primary point of contact for Personal Lines service staff and support teams
•
Assign, prioritize, and monitor workloads to ensure efficiency and balance
•
Ensure service standards, response times, and internal SLAs are consistently met
•
Support onboarding, training, and ongoing performance expectations for team members
•
Provide guidance and real-time problem-solving to keep operations running smoothly
2. Service Delivery Oversight & Client Experience
•
Oversee the quality, consistency, and timeliness of client servicing, with sensitivity to HNW/UHNW client expectations
•
Step in to manage escalations or complex service issues as needed
•
Ensure white-glove service standards are upheld across all client touchpoints
•
Coordinate proactively with internal teams to deliver timely, seamless client service
3. Process, Systems & Documentation
•
Own, document, and maintain standard operating procedures (SOPs) for Personal Lines operations
•
Ensure processes are followed consistently and refined as the business evolves
•
Identify opportunities for efficiency through process improvement, automation, or outsourcing
•
Partner with leadership on system enhancements and operational improvements
4. Internal & Cross-Functional Coordination
•
Act as the operational liaison
•
Ensure clean handoffs, clear expectations, and defined accountability across all stakeholders
5. Leadership Enablement (Core Function of the Role)
•
Absorb operational decision-making that does not require executive involvement
•
Ownership of daily task management, internal follow up, routine service escalations
Required Qualifications:
• Active Property & Casualty insurance license
• Experience working with HNW/UHNW client segments preferred, not required
• High attention to detail with the ability to see the big picture
• Confident, independent decision-maker
• Ability to remain organized and proactive under pressure
• Prior team lead or management experience
• Familiarity with process improvement, SOP development, and service optimization
About The MJ Companies
The MJ Companies is hiring for the personal lines manager role. NewJob aggregates active openings directly from The MJ Companies's applicant tracking system, so this listing is current.
More jobs at The MJ Companies →