Sales & Operations Assistant, Soho Home

The Role...

The Sales & Operations Assistant supports the day-to-day operations and administration of the wholesale and outlet sales channels. Working closely with the Senior Sales Executive and cross-functional teams, this role is responsible for ensuring smooth order management, accurate reporting and excellent customer service across all accounts.
Key Responsibilities..


• Responsible for the full administration support of the Wholesale and Clearance channels.

• Own and master all internal order systems and be the go-to person for related operational requests.

• Fill in weekly stock request for the Merchandising Team and own the assigned Stock Code status and movements

• Produce commercial invoices and paperwork needed to dispatch POs ( in partnership with the logistic team and UK / US warehouse teams )

• Join the daily Wholesale Wip to track the POs journey from warehouse through to customer delivery, ensuring timely and accurate fulfilment.

• Flag any logistic / operational risk to the weekly net sales target and escalate when appropriate.

• Own weekly stock reports for both full price and clearance and be ready to always provide stock availability

• Work closely with Operations and Logistics to organise the fulfilment of clearance POs and Containers

• Prepare and issue customer invoices and credits while ensuring all customer portals are maintained and updated.

• Provide timely and professional customer service, responding to related accounts queries and resolving issues efficiently.

• Build positive working relationships with customer counterparts and internal stakeholders.

• Own the product upload on marketplace platforms.

• Support the coordination and execution of sample sales and off-price B2C activities.

• Maintain accurate sales records, documentation and reporting across all systems.

Skills & Experience


• Previous experience in wholesale, sales support or customer operations, ideally within fashion, beauty or lifestyle.

• Highly organised with strong attention to detail and the ability to manage multiple priorities.

• Strong communication and interpersonal skills.

• Excellent administrative and coordination capabilities.

• Proactive and solutions-oriented mindset.

• Strong Excel and reporting skills.

• Ability to work collaboratively across multiple departments in a fast-paced environment.

• Customer-focused with a professional and positive approach


Benefits…
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.


• Soho Friends Membership

• 50% off Food & Drink, 7 days a week

• Staff Room Rates

• Private Health and Dental Care

• Weekly Pay

• Life Assurance

• Up to 50% Staff Discount on Cowshed & Soho Home

• In Office Dog Policy on Fridays

• Season Ticket Loan

• Christmas Office Closure

• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.

• Free Counselling Sessions

• Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.

• Continuous training to develop yourself personally and professionally

• Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more

• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.