Technical Operations Manager

Operations & Office Administration • Oversee end-to-end office operations and ensure smooth day-to-day functioning of the workplace. • Manage facilities, infrastructure, housekeeping, security, utilities, office maintenance, and workplace readiness. • Drive procurement activities including vendor sourcing, negotiations, purchasing, inventory, and cost optimization. • Develop and implement operational policies, SOPs, and internal processes to improve efficiency and accountability. • Ensure compliance with administrative, statutory, and operational requirements. Employee Operations & Administration • Manage employee administration processes including onboarding, documentation, attendance coordination, payroll support, reimbursements, leave tracking, and exit formalities. • Partner with HR and Finance teams to ensure smooth people operations and employee support. • Organize employee engagement activities, events, celebrations, offsites, and internal initiatives that strengthen company culture. • Maintain and improve employee experience through efficient operational support systems. Vendor & Asset Management • Build and maintain strong relationships with vendors, service providers, and external partners. • Monitor vendor performance, contracts, SLAs, and renewals. • Manage company assets including laptops, devices, office equipment, software licenses, and inventory systems. • Ensure accurate documentation and tracking of operational assets and records. Team Leadership • Lead, mentor, and manage the operations team across administrative and operational functions. • Set team goals, establish accountability frameworks, and improve team productivity. • Build scalable operational capabilities as the organization grows. Process Improvement & Automation • Identify operational inefficiencies and implement process improvements across departments. • Drive digitization and automation of operational workflows wherever possible. • Organize operational data, reporting systems, dashboards, and documentation for better visibility and decision-making. • Evaluate and implement operational tools/platforms for workflow management, procurement, payroll coordination, asset tracking, approvals, and reporting. • Collaborate cross-functionally to streamline business operations through technology adoption.
• Bachelor’s degree in Business Administration, Operations, Management, or related field. • 5–10 years of experience in operations, office administration, workplace management, or business operations roles. • Prior experience managing teams and leading operational functions in a growing organization. • Strong understanding of office operations, procurement, facilities, payroll coordination, vendor management, and employee administration. • Excellent organizational and multitasking skills with high attention to detail. • Strong communication, stakeholder management, and problem-solving abilities. • Tech-savvy with experience using operational tools, spreadsheets, workflow systems, project management platforms, and automation tools. • Ability to create structure, improve processes, and drive operational excellence. • Comfortable working in a dynamic, fast-paced environment with evolving priorities. • Experience in startups or high-growth organizations. [preferred] • Exposure to workflow automation tools, no-code platforms, or operational analytics. [preferred] • Experience implementing operational systems, SOPs, dashboards, or process automation initiatives. [preferred] • Familiarity with HRMS, ERP, procurement, payroll, or asset management tools. [preferred]