Portfolio Director - Healthcare

• Own Strategic Customer Success & Growth: Serve as the primary point of accountability for your portfolio, focused on client retention, driving strategic growth, and cultivating deep, long-term partnerships, particularly by enabling digital transformations at Health Care Providers (HCPs). • Establish Team Accountability & Metrics: Establish clear guiding principles and aggressive metrics for the delivery team, ensuring accountability and disciplined execution to achieve both customer and company objectives. • Drive Account Revenue Growth: Identify and strategize expansion opportunities and lead change management, collaborating with Sales and Account Managers to secure additional work and increase profitability. • Delegate Effectively and Validate Achievement : Assign responsibilities strategically, empowering team members to execute while maintaining strict accountability for achieving end goals and validating achievement against established objectives. • Ensure Operational Excellence : Define, monitor, and enforce team operational health by establishing KPIs, tracking progress, and ensuring alignment between team efforts and customer success outcomes.
• Expertise in Customer Success & Partnership: A proven track record of driving client retention and successfully leading a large portfolio that resulted in recurring business and long-term customer partnerships. • Strategic Growth Acumen: Demonstrated success in driving account revenue growth and identifying expansion opportunities within a portfolio of customers. • Accountability and Delegation Leadership : Experience in establishing accountability with a delivery team, including effective delegation, setting aggressive objectives, and holding team members accountable to end goals. • HCP Digital Transformation Experience: Experience in leading customer digital transformations and ensuring initiative success, particularly at Health Care Providers (HCPs). • Operational Excellence & Financial Discipline : Experience managing initiative financials and achieving margin targets, combined with the detail-oriented focus necessary to ensure healthy team operations (e.g., establishing and tracking KPIs).