Lead Client Services Project Manager

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. Project Manager, NiCE Actimize
 Role Summary
The Project Manager (PM) in NICE Actimize Professional Services is  accountable for end‑to‑end delivery of client implementations , from Sales handover through Go‑Live and transition to Managed Services / Support.
The PM owns  delivery governance, scope, schedule, budget, risk management, and client communication , ensuring projects are delivered  on time, within scope, and in line with contractual commitments , using the  PS Actimize Project Delivery Methodology (PDM) .
 Key Responsibilities


• Develop and maintain the  integrated project plan , covering all XSE lifecycle phases

• Own  scope, schedule, budget, and resource planning

• Establish and maintain  RAID (Risks, Assumptions, Issues, Dependencies)

• Define and manage the  communication plan  (weekly status, SteerCo, exec updates)



• Drive day‑to‑day execution across Business Analysis, Architecture, Data, Configuration, and Testing teams

• Track progress against milestones and proactively manage slippage

• Coordinate cross‑functional dependencies (PS, DevOps, AppOps, Product, Client)

• Act as the  single point of accountability  for delivery outcomes



• Manage  scope changes  through formal Change Request / Change Order processes

• Own  project financials : forecasting, burn tracking, margin awareness, and invoicing alignment

• Escalate risks impacting scope, timeline, or commercials early and transparently



• Coordinate Go‑Live activities with Ops and Client teams

• Track and manage UAT issues to closure

 
 Required Skills & Experience
Must‑Have


• 8–12+ years of experience in  enterprise software / SaaS project management

• Strong experience delivering  Professional Services implementations

• Proven ownership of  scope, schedule, budget, RAID, and governance

• Experience managing multiple ,  complex, multi‑stream, client‑facing programs

• Excellent stakeholder management and executive communication skills

• Hands‑on experience with  change control and financial tracking

• Proven experience identifying, structuring, prioritizing, and resolving complex delivery problems across technology, data, and client domains

• Strong experience managing high ‑ severity delivery issues , including root‑cause analysis, corrective action planning, and executive escalation

 
 
Good to Have


• Experience in  Actimize , Financial Crime, AML, Fraud, Compliance, or Banking technology

• Exposure to  cloud‑based enterprise platforms

• Experience in service industry

• PMP / PRINCE2 / PMI or equivalent certification

 
 Success Criteria for This Role
A successful Actimize PS Project Manager:


• Delivers projects  predictably and transparently

• Protects  client trust and Actimize commercials

• Escalates early, manages risk proactively, and avoids surprises

• Drives disciplined execution using  Cloud  PS methodologies

• Ensures smooth transition from  implementation to BAU support

  About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.