Marketing Operations Manager

• Operational Execution • Run daily workflows and maintain the department’s tools and process trackers • Coordinate directly with internal teams to resolve execution issues and remove blockers • Review outputs from Specialists to ensure accuracy, timely task completion, and policy compliance • Track and process requests for printed materials and giveaways for campaign or field use, and oversee the fulfillment of rewards processing • Manage the onboarding/offboarding processes to ensure tool access and process integration • Act as the point person between marketing operations, internal units, and other departments • Workforce Management and Planning • Manage metrics used to measure weekly production capacity and output quality assessment • Reports on trends, congestion risks, and team bandwidth • Track and review overtime usage, analyze root causes, and prepare monthly reports for HR • Project Management • Oversee all aspects of Project Management from initiation to closure, ensuring a timely and successful delivery, and managing resources efficiently • Establish clear project objectives, scope, and impact measurement criteria, diligently monitoring ongoing progress • Effective and transparent communications ensuring the flow of information to all stakeholders, both internally and externally, involved in the project • Manage the department’s project tracking tool (Jira) by ensuring all data and records are accurate, up to date, and consistently maintained • Build and maintain dashboards and trackers that give stakeholders real-time project visibility • Insurance Operations • Oversee the end-to-end insurance operations process, ensuring accurate data consolidation, timely endorsement submissions, and proper invoice and claim processing execution by the assigned specialist • Identify areas in the process to simplify or scale, and implement approved improvements • Budget Tracking and Reporting • Oversee the marketing financial tracker, ensuring timely consolidation and validation of data submitted by stakeholders and executed by the assigned specialist • Handle budget forecasting for all live events (e.g., launches, onsite engagements, webinars), in collaboration with the business units • Review and validate financial reports and forecasts • Collaborate with Finance on department budget tracking • Vendor Management • Manage vendor engagements and oversee contract compliance and renewals • Audit vendor performance and optimize engagements • Maintain clean records of vendor engagement and payment schedules • ISO Documentation and Audit Readiness • Maintain accurate documentation of all operational processes in line with ISO requirements • Prepare records needed for internal and external audits • Work with support specialists to ensure proper naming conventions, file storage, and compliance protocols
• Bachelor’s degree in Marketing, Business Administration, Operations Management, or a related field • 3+ years of experience in marketing operations, project coordination, or financial reporting within a marketing team • Strong leadership and supervisory experience preferred • Strong organizational, prioritization, and interpersonal skills, with the ability to lead diverse project teams to completion • Strong understanding of project management methodologies, with a willingness to challenge existing processes, and displaying initiative and adaptability under pressure • Strong proficiency in project management tools (e.g., Jira, Asana, Airtable) and data reporting tools (e.g., Google Sheets, Looker Studio) • Familiarity with ISO standards and experience supporting audit readiness is a plus • Excellent analytical, organizational, and cross-functional communication skills