Collections Accounting Associate

• Make 40–60 outbound calls daily regarding outstanding invoices and payment status • Assist customers with payments, invoice copies, ACH/wire information, and account resolution • Document collections activity and maintain accurate customer records • Resolve customer concerns related to service, shipping, warranty, and billing issues • Support credit requests, RMAs, and customer account servicing • Cross-train within accounting functions including invoicing, AP processing, and payment processing
• Previous collections, AR, customer service, or accounting support experience • Strong communication and relationship-building skills • Comfortable making high-volume outbound calls • Ability to handle customer objections professionally and confidently • Detail-oriented with strong organizational skills • Team player with a positive and professional attitude