About this role
Designation: Data Analyst
Function: Operations
Location: BKC, Mumbai
• Create comprehensive customer profiles once clients are onboarded • Maintain detailed records of client preferences, needs, and history for personalized service • Provide in-depth product demonstrations and walkthroughs of D&B’s product portals • Explain the features, content, and functionality of the product to clients • Act as a primary point of contact for client queries and issues • Collaborate with internal stakeholders, product partners, and international counterparts, as necessary, to ensure timely resolution • Monitor and manage the client's concerns throughout the resolution process • Engage in regular client interactions, both offline and online, to maintain and strengthen client relationships • Address client feedback and concerns promptly, working to exceed their expectations
• Bachelor's/ Master’s degree with 0–2 years of experience • Proven experience in customer relationship management or a similar role • Strong communication skills, both written and verbal • Familiarity with CRM software and tools is an additional advantage • Ability to work collaboratively with cross-functional teams • Excellent time management and multitasking skills
Function: Operations
Location: BKC, Mumbai
• Create comprehensive customer profiles once clients are onboarded • Maintain detailed records of client preferences, needs, and history for personalized service • Provide in-depth product demonstrations and walkthroughs of D&B’s product portals • Explain the features, content, and functionality of the product to clients • Act as a primary point of contact for client queries and issues • Collaborate with internal stakeholders, product partners, and international counterparts, as necessary, to ensure timely resolution • Monitor and manage the client's concerns throughout the resolution process • Engage in regular client interactions, both offline and online, to maintain and strengthen client relationships • Address client feedback and concerns promptly, working to exceed their expectations
• Bachelor's/ Master’s degree with 0–2 years of experience • Proven experience in customer relationship management or a similar role • Strong communication skills, both written and verbal • Familiarity with CRM software and tools is an additional advantage • Ability to work collaboratively with cross-functional teams • Excellent time management and multitasking skills
About Dun & Bradstreet
Dun & Bradstreet is hiring for the senior coordinator role. NewJob aggregates active openings directly from Dun & Bradstreet's applicant tracking system, so this listing is current.
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