Level 3 MSP Engineer

We're on the hunt for a Level 3 Support Engineer!
Our client is a leading Managed Services Provider that has been in the industry for nearly fifteen years. They like to think of themselves as a community-centered organization: they have clients in different sectors within their region, and their mission is to help them succeed. Their values? To do it with empathy - they want to deliver friendly, caring, and responsive service 100% of the time.
 This role combines hands-on technical expertise with client-facing project leadership, focusing on Microsoft 365 ecosystem optimization and security enhancement.
What will your responsibilities be?


• Deliver expert-level support for Microsoft 365, Azure, endpoint security, and modern workplace solutions

• Lead technical projects including SharePoint migrations, Intune deployments, and security implementations

• Resolve escalated technical issues with systematic troubleshooting approaches

• Create comprehensive documentation and communicate effectively with clients at all technical levels

• Participate in project planning, scope management, and timeline development

What skills will you need?


•
MSP Background
Experience supporting multiple clients simultaneously, preferable in a managed service provider setting
Proficiency in time tracking and project estimation
 


•
Microsoft 365 Core Expertise
SharePoint Online: Template deployment and Teams integration
Intune/Autopilot: Device management and policy configuration
PowerShell: Regular scripting for automation and troubleshooting
Email Systems: Migration experience, DNS management (SPF, DKIM, DMARC), spam protection
Security: Microsoft Defender and Purview experience preferred
Compliance: M365 tenant hardening and security best practices
 


• Communication & Collaboration
Exceptional English communication skills (verbal, written, documentation)
Experience with ticketing systems and professional client interaction

Preferred Additional Skills


• Security services: vulnerability scanning, DLP, zero trust principles

• Virtualization: Azure Virtual Desktop, Docker, VMs

• SASE and SIEM/SOAR concepts

Professional Attributes


• Continuous learner: Actively engaged in training, certifications, or professional communities

• Adaptable: Flexible approach to changing requirements while maintaining quality

• Results-focused: Prioritizes client outcomes over technology deployment

• Detail-oriented: Systematic documentation and delivery processes

Work Requirements


• Schedule: Available during Pacific Time business hours (8:00 AM - 5:00 PM PT)

• Flexibility: Responsive during client emergencies

What We Offer


• Tight-knit team of experienced technical professionals

• Exposure to diverse technologies and industries

• Long-term growth potential with performance-based advancement

• Opportunity to make meaningful improvements to client environments

if this sounds right for you, use the form below to apply!