About this role
Who are we?
We are a healthcare service company providing safety systems and medical waste collection for hospitals, medical centers, surgical centers, nursing homes and an array of customers within the healthcare setting. Our focus is delivering quality and safety-focused medical waste management services that reduce needlestick injuries, positively impact infection control and reduce environmental burden. As a service to our customers we dispose and treat medical waste on site at our treatment facilities across the U.S.
Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.
Daniels Health conducts background checks and drug testing as part of the post‑offer hiring process.
• Own the end-to-end customer experience across your region, ensuring issues are resolved and customers stay informed • Drive resolution of service issues by coordinating cross-functional teams and maintaining accountability • Monitor account health, identify risks early, and proactively intervene to protect retention • Build and manage relationships with key accounts, leading service reviews and follow-ups • Partner with Business Unit Customer Service teams to improve processes, capability, and performance • Support customer communication during high-impact issues, ensuring clarity and consistency • Analyze trends in customer feedback and performance, delivering actionable insights to leadership
• 5+ years of experience in customer service operations, with leadership or senior-level responsibility • Proven ability to influence and drive outcomes without direct authority • Strong communication skills with confidence in customer-facing situations • Experience working in fast-paced, cross-functional environments with shifting priorities • Ability to analyze data, identify trends, and translate insights into actionBackground in logistics, healthcare, or regulated industries preferred • High proficiency in Salesforce and Microsoft Office tools • Must have the capability to travel 30% of the time within the Western US region
• Essential and stable industry – As a critical partner to healthcare, Daniels Health offers year-round job security in a recession-resistant field • Mission-driven work – Make a meaningful impact by supporting safer, more sustainable medical waste management • Strong safety culture – We prioritize your well-being with enhanced PPE protocols and a commitment to workplace safety • Growth opportunities – Be part of a company that invests in its people and promotes from within • Comprehensive benefits – Enjoy medical, dental, and vision coverage starting on Day One, plus additional wellness and insurance options • Supportive team environment – Join a collaborative, values-driven culture where your contributions are recognized and respected
We are a healthcare service company providing safety systems and medical waste collection for hospitals, medical centers, surgical centers, nursing homes and an array of customers within the healthcare setting. Our focus is delivering quality and safety-focused medical waste management services that reduce needlestick injuries, positively impact infection control and reduce environmental burden. As a service to our customers we dispose and treat medical waste on site at our treatment facilities across the U.S.
Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.
Daniels Health conducts background checks and drug testing as part of the post‑offer hiring process.
• Own the end-to-end customer experience across your region, ensuring issues are resolved and customers stay informed • Drive resolution of service issues by coordinating cross-functional teams and maintaining accountability • Monitor account health, identify risks early, and proactively intervene to protect retention • Build and manage relationships with key accounts, leading service reviews and follow-ups • Partner with Business Unit Customer Service teams to improve processes, capability, and performance • Support customer communication during high-impact issues, ensuring clarity and consistency • Analyze trends in customer feedback and performance, delivering actionable insights to leadership
• 5+ years of experience in customer service operations, with leadership or senior-level responsibility • Proven ability to influence and drive outcomes without direct authority • Strong communication skills with confidence in customer-facing situations • Experience working in fast-paced, cross-functional environments with shifting priorities • Ability to analyze data, identify trends, and translate insights into actionBackground in logistics, healthcare, or regulated industries preferred • High proficiency in Salesforce and Microsoft Office tools • Must have the capability to travel 30% of the time within the Western US region
• Essential and stable industry – As a critical partner to healthcare, Daniels Health offers year-round job security in a recession-resistant field • Mission-driven work – Make a meaningful impact by supporting safer, more sustainable medical waste management • Strong safety culture – We prioritize your well-being with enhanced PPE protocols and a commitment to workplace safety • Growth opportunities – Be part of a company that invests in its people and promotes from within • Comprehensive benefits – Enjoy medical, dental, and vision coverage starting on Day One, plus additional wellness and insurance options • Supportive team environment – Join a collaborative, values-driven culture where your contributions are recognized and respected
Tech stack
Salesforce
About Daniels Health
Daniels Health is hiring for the customer excellence business partner - west role. NewJob aggregates active openings directly from Daniels Health's applicant tracking system, so this listing is current.
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