Duty Manager

• Operational Leadership: Exercise tactical oversight of daily flight operations within the OCC, ensuring they are conducted safely, efficiently, and in a manner that delivers superior guest satisfaction. Serve as the US-based authority accountable for the output and performance of the OCC. • Resource Optimization: Maximize utilization of aircraft and crews through daily coordination with Crew Scheduling, Dispatch, Maintenance Control, Charter Sales, and other stakeholders during both normal operations and irregular operations (IROPS), including cancellations, consolidations, tech stops, delays, and ferry flights. • Schedule Monitoring: Monitor the short-term schedule to verify aircraft are routed efficiently based on route requirements, technical needs, and commercial priorities. • IROPS Management: Develop, implement, and oversee disruption recovery plans during irregular operations and delay situations, with a focus on safety, guest needs, and operational continuity. Coordinate cross-departmental responses and facilitate timely communications to all affected parties. • FBO Coordination & Partnerships: Serve as the OCC’s primary liaison with Fixed Based Operators (FBOs), ensuring ground operations support aligns with Aero’s service standards. Monitor FBO performance, coordinate issue resolution, and collaborate with the FBO Commercial Relationships team to uphold commercial agreements and service level expectations. • Charter & Sales Support: Assist the charter and scheduled operations sales teams with flight times, performance data, aircraft and crew routings, flight numbering, and guest coordination. Act as the primary liaison to the charter team regarding any delays or impacts to charter flights. • Reporting & Communication: Process and distribute daily operations summary reports. Chair the bi-weekly Operations huddle. Expeditiously and accurately communicate operational irregularities to all appropriate departments. • Regulatory & Agency Liaison: Act as the primary OCC point of contact with the FAR 119 certificate holders (System Chief Pilot, SVP of Operations, VP of Safety, and Director of Maintenance). Serve as the OCC point of contact for TSA, FAA, NTSB, DOT, CBP, and their foreign equivalents on operational matters. • Emergency Response: Represent the OCC on the Emergency Command Center (ECC) when the Emergency Response Plan (ERP) is activated. • Vendor & Team Management: Demonstrate solid leadership in a fast-paced environment by remaining focused, calm, and even-tempered. Foster a culture of professionalism, accountability, and continuous improvement.
Operational Experience: • 5+ years of experience in a 14 CFR Part 121 and/or large Part 135/91K Operations Control Center as a licensed dispatcher or in a position with oversight of dispatch. • 2+ years of experience as a Duty Manager in a 14 CFR Part 121 and/or large Part 135/91K OCC. • Demonstrated experience with air carrier operations across the US, including familiarity with Los Angeles and New York area operations. • Experience managing or overseeing an outsourced or vendor-based operations team, preferably in an international or remote setting. • Experience coordinating with FBOs and external ground operations partners is highly desirable. Regulatory Qualifications: • FAA Aircraft Dispatcher License (required). • Strong understanding of 14 CFR Part 135 regulations, dispatch requirements, and international/oceanic operations. Leadership & Communication: • Exceptional communication skills, both verbal and written, with the ability to correspond professionally with internal teams, regulatory agencies, and external partners. • Proven leadership ability with a track record of managing teams—including vendor or outsourced organizations—and making accurate, high-stakes decisions under pressure. • A keen team player with the ability to collaborate effectively across departments (OCC, Sales, Maintenance, Finance) and across international time zones. Additional Mandates: • Ability to maintain flexible working hours to provide oversight across US operations and coordinate with the Romania-based OCC team (EEST/EET time zone). • Fulfillment of TSA criminal background checks (CHRC).